Sportsworld
Group Limited trading as Tall Stories is committed to protecting your privacy
and this Privacy Policy sets out what information we collect, how we collect
it, and what we do with it.
INFORMATION ABOUT YOU
Your Information
This
refers to information such as your name, contact details, travel preferences
and special needs/disabilities/dietary requirements that you supply us or is
supplied to us, including any information about other persons on your booking
relating to the same (“your information”). Your information is collected when
you request information from us, contact us (and vice versa) or make a booking
with us. You are responsible for ensuring that other members of your party are
aware of the content of our Privacy Policy and consent to your acting on their
behalf in all your dealings with us.
We
will update your information whenever we get the opportunity to keep it
current, accurate and complete.
Our Use of Your Information
(1) We may disclose your information to our service providers (who
could be located outside the UK/EEA) for the purpose of providing you with our
services, including your flight, trip or insurance, etc. Only information necessary for this purpose will
be disclosed to them. For overseas travel, it may be a mandatory requirement (imposed on
airlines, etc. by governments at the point(s) of departure and/or destination)
to disclose your information for security and anti-terrorism purposes, or any
other purposes which they determine appropriate. Even if not mandatory, we may
also exercise our discretion to assist where appropriate.
(2) We may collect and use your information for the purposes set
out in our data protection registration with the Office of the Information
Commissioner, and disclose the same to our “group companies” (i.e. our holding
companies and all group companies of our holding companies, some of whom are
outside the UK/EEA) for business purposes. We may also disclose your
information to companies who act as “data processors” on our behalf, or to our
service providers operating systems or business functions on our behalf, some
of whom are outside the UK/EEA. These purposes include administration, providing services (and
contacting you where necessary), customer care, improving our service, business
management and operation, re-organisation/structuring/sale of our business (or
our group companies), risk assessment, security and crime prevention/detection,
research and analysis, marketing, monitoring, measuring and assessing customer
purchasing preferences and trends , dispute resolution, credit checking and
debt collection. If we search against the files of credit reference agencies,
they will record the search and hence the way in which you conduct your account
with us may be shared with other lenders and credit agencies.
(3)
Some of your information may be considered “sensitive personal data” under the
Data Protection Act 1998. (For example, information relating to health or
religion.) We collect it to cater to your needs or act in your interest, and we
are only prepared to accept sensitive personal data from you on the condition
that we have your positive consent.
By booking your trip with us you also
agree for your insurers, their agents and medical staff to disclose relevant
information (which may contain sensitive personal data) to us in
circumstances where we need to act in the interest of everyone in the group you
are travelling with. For example, if your illness at resort is infectious we
may need to make special arrangements for you and also ensure that you do not
return with the group immediately.
Your Rights
(1) You have the rights to
ask in writing by completing our Data Subject Access Request Form for a copy of
the information we hold about you (for which we may charge a fee) and to
correct any inaccuracies in your information.
(2)
You have the right to ask in writing not to receive direct marketing material
about our products and services.
Our
registered address is at TUI Travel House, Crawley Business Quarter, Fleming Way,
Crawley, RH10 9QL. Please address your
correspondence to the Group Company
Secretary.
Foreign Controls
Outside
the European Economic Area (EEA), note that controls on data protection in such
countries may not be as strong as the legal requirements in this country.
Monitoring
To
ensure that we carry out your instructions accurately, to help improve our
service and in the interest of security, we may monitor and/or record: (1) your
telephone calls; (2) customer activities using CCTV recording equipment in and
around our premises; and (3) customer activities on our website. All recordings
are and shall remain our sole property.
Security
Statement
We
have taken all reasonable steps to have in place appropriate security measures
to protect your information.
Changes
to this Policy
Any
changes to this Policy will be either posted on our website, brochure and/or
made available on request. We will strive to ensure our practices comply with
the most current available version of this Policy.
This Privacy
Policy was last updated: October 2008
